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jadub77 New Member
New Member

Question Re: Paper Tray Is Empty" Message On WorkCentre 7545...

Hi,

 

I work within a small agency (12-15 employees) and we share a WorkCentre 7545 printer.  The only issue we're having (if you want to even call it an issue) is all of our machines give us a "Paper Tray is empty" message when we print even though all 4 pullout trays are full.  We have a mixed environment of machines (both Mac and PCs) and the message comes up on all computers regardless of OS.

 

So my question is twofold-

 

1.) Does anyone have any idea why this message would be continually displaying when we print?

 

2.) If it's a bug without a fix, can we at least shut this notification off so the printer doesn't send us this message?

 

Thanks in advance!

 

Jeff

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3 Replies
Kimzi Valued Advisor
Valued Advisor

Re: Question Re: Paper Tray Is Empty" Message On WorkCentre 7545...

Hey!

 

It is an SNMP problem, I do not really know why it notifies wrong, though I do know how to turn it off.

 

In win xp-win8 go to the printers menu -> Printer properties -> Configuration and turn SNMP off here, also go to ports -> configure port and uncheck SNMP Status Enabled.

 

On Mac its a lil trickier but I think you can manage :)

To manually turn SNMP off in the config file:

Open the Terminal.app.
Can be located in “Applications” -> “Utilities” -> “Terminal”

Write as following:
Snmpconf –g basic_setup

Choose the “snmpd.conf” file, if you have two of these files, select the one named “etc/snmp/snmpd.conf”.

Write as following:

No <ENTER>
Yes <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>
No <ENTER>

If you get a message saying the file already exists, write this command:

Overwrite <ENTER>

Restart your MAC and SNMP should now be deactivated.

 -----------

You may also need to remove the Printing Scout by doing as following:

This program is included in the driver package.
Start the “Finder” and go to Applications -> Xerox -> Printing Scout.

Take the whole catalogue and slide it over to the Trash bin, right click and select “Empty Trash”. After this you will need to restart your MAC.

---------------

 

Thanks!


--------------------------------------------
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jadub77 New Member
New Member

Re: Question Re: Paper Tray Is Empty" Message On WorkCentre 7545...

Thanks Kimzi!  I will give it a try.  I appreciate the informative (and quick) response.  :smileyhappy:

 

Jeff

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Kimzi Valued Advisor
Valued Advisor

Re: Question Re: Paper Tray Is Empty" Message On WorkCentre 7545...

Hey!

 

No problem, hope you get it solved :)

 

Thanks!

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