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New Member
New Member

Rear printer jam

Product Name: Phaser 6510
Operating System: Windows 10 x64

I have recently started experiencing a rear paper jam from my Phaser 6510.  Works fine from the bypass tray but always jams from the main tray. There is nothing in the printer that is stuck and its only about 3 month old.  This started happening the moment i plugged it into a lap top rather than my PC although this is likely a coincedence.

Has any one had similar issues? I have removed and resintalled soft ware and checked for updates but still this persists.

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3 Replies
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Valued Advisor
Valued Advisor

Re: Rear printer jam

Hi,

Check the paper settings in printer driver and at the machine paper tray.

 

Gabi

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New Member
New Member

Re: Rear printer jam

I have checked the settings are correct and it still keeps Jamming from tray one.  I have changed settings to prioritise the bypass tray which works however this is still something to sort.  Do i need to contact customer support to get this looked at?  I have no idea how to contact any one about this and i certainly dont want the hassle of re packing it up and sending back.

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New Member
New Member

Re: Rear printer jam

I have now called xerox and been passed from 3 different departments only to get a voice mail option at the end. I have asked for a call back so hopefully they will. 

Its extremely frustratng when you cannot get through to some one !

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