Red lines on paper

[TammyL-Xerox]

Hello Niels, 

I'm sorry I do not have any access to documentation on this issue.

[NielsJ]

Ok, can you help med ith a link to some documentation on this issue?

[TammyL-Xerox]

Hello NielsJ, 

Unfortunately you are not able to email the support department, only options are either phone or chat. 

[NielsJ]

Hi Victor can you give me a link to this documentation, or send it to me pr mail?

njp@iblaursen.dk

[NielsJ]

Hi Tammy, do you know how i can email to a supporter at the support department? ?

I need documentation for this?

[NielsJ]

Ok, du you have a link to this?

[NielsJ]

No, not yet

[victorjimenez]

Yes. BCR HVPS. There's a new version with an improvement to avoid this. All parts produced since dec2022 have the fix.

[Kuhla]

Did you find an answer to this?

[victorjimenez]

Ask your service provider to check their information again. There's a new update about this problem from last week.