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New Member
New Member

Reinstall black toner and restart device

Product Name: Versalink C405DN
Operating System: Windows 10

My machine keeps telling me to reinsert black toner and restart device. The toner is a genuine Xerox Toner.

I keep re-inserting and re-starting, but it just keeps coming up withe same comment.

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5 Replies
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Community Manager
Community Manager

Re: Reinstall black toner and restart device

Hi Roger B1,

Thank you for using the Support Forum. Try this, turn off the machine, remove the black toner drum cartridge, power the machine back on without the drum cartridge in the machine.  When the machine powers on you should get a message stating that that the drum cartridge is missing.  Power off again and follow the steps for installing the drum cartridge making sure to clean the laser lens. If the error continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
New Member

Re: Reinstall black toner and restart device

I have exactly the same problem with my Xerox VersaLink C400. The only difference is there was a bit of leakage when someone tried to remove the old cartridge. It has been cleaned up but now it won't accept the new cartridge. The new cartridge is not a Xerox brand one but is a compatible type like the old one.

I've followed the instructions here to turn off the printer and remove the cartridge and then turn it back on.

My printer still thinks a cartridge is plugged in. It shows a graphic and says 'Pull out the Black Toner Cartridge (K) and reinsert."

There is no cartridge in the printer. Any ideas?

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New Member
New Member

Re: Reinstall black toner and restart device

Do I need to get an engineer to look at it? This seems like a hardware fault to me. Please advise.

Steve

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Valued Advisor
Valued Advisor

Re: Reinstall black toner and restart device

Hi,

I am afraid is because of non-Xerox cartridge which have not the compatible chip.

Take care, if the machine is under warranty and you use non-Xerox parts, you will lose the warranty

 

Gabi

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Re: Reinstall black toner and restart device

My C400 is doing the same thing only with the yellow toner cartridge which is a genuine Xerox Toner. What do I do? It just started doing this yesterday. I reinserted and restarted several times to no end. I then replaced the yellow with a new genuine Xerox cartridge which worked fined for about a day, and then started doing it again. HE L P ! ! ! ! !
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