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Roger B1 New Member
New Member

Reinstall black toner and restart device

Product Name: Versalink C405DN
Operating System: Windows 10

My machine keeps telling me to reinsert black toner and restart device. The toner is a genuine Xerox Toner.

I keep re-inserting and re-starting, but it just keeps coming up withe same comment.

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: Reinstall black toner and restart device

Hi Roger B1,

Thank you for using the Support Forum. Try this, turn off the machine, remove the black toner drum cartridge, power the machine back on without the drum cartridge in the machine.  When the machine powers on you should get a message stating that that the drum cartridge is missing.  Power off again and follow the steps for installing the drum cartridge making sure to clean the laser lens. If the error continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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