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Member
Member

Remote user with certain jobs

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: macOS 10.12 - Sierra

Hi

When printing, somtimes the document are remote user.
Already updated the driver.
Xerox advised to use the HP Direct Jet, which works to sent more than one document to the printer.

Xerox locally advised by accident that the HP Direct Jet is the problem, and wants to charge me for support.

I have never had so many problems with printers in my life.......
And a support service that doens't help without asking money.

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Community Manager
Community Manager

Re: Remote user with certain jobs

Hello Lucas,

I am sorry to hear that you are having issues with your device. Please contact our Customer Relations group for more assistance.

Thanks,
CathyO-Xerox
Community Manager

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