Remote user with certain jobs

[Lucas]

Hi

Xerox wants to charge me to get it fixed.

Please if someone knows what to do, please help me.

Regards

[Lucas]

Hi
Thanks for the comment.
It is an expensive Xerox machine we have.
And to get business support is next to nothing.
That is why I write on the forum in the hope to get support.
Regards

[Lucas]

Hi

Installed the new driver version.

Still shows as remote user on the machine.

Regards

[Lucas]

https://www.massey.ac.nz/massey/fms/ITS/Documents/FAQ%20Documents/Printing/Changing%20Printer%20Defa...

[Lucas]

Hi

Installed.

Now we have the double sided default on the MAC, and we cannot change the default.

Please advise.

Regards

[CathyO-Xerox]

Hello Lucas,

You may need to un-install the printer and re-install with the Xerox Print driver LOCATED HERE . Be sure to select your configuration and OS.

I searched the Knowledgebase for your device and did find THESE STEPS that may help you as well.

[Lucas]

Hi

Some of my mac collegaues are having some difficulty with printing documents.

When a file is stored and opened from the computer, it prints fine with the correct job owner.

But when via Outlook or a website, the document's job owner is remote user.

How do we correct this?

Regards