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Lucas Member
Member

Remote user with certain jobs

Product Name: WorkCentre 7830/7835/7845/7855
Operating System: macOS 10.12 - Sierra

Hi

Some of my mac collegaues are having some difficulty with printing documents.

When a file is stored and opened from the computer, it prints fine with the correct job owner.

But when via Outlook or a website, the document's job owner is remote user.

How do we correct this?

Regards

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6 Replies
Community Manager CathyO-Xerox
Community Manager

Re: Remote user with certain jobs

Hello Lucas,

You may need to un-install the printer and re-install with the Xerox Print driver LOCATED HERE . Be sure to select your configuration and OS.

I searched the Knowledgebase for your device and did find THESE STEPS that may help you as well.

Thanks,
CathyO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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Lucas Member
Member

Re: Remote user with certain jobs

Hi

Installed.

Now we have the double sided default on the MAC, and we cannot change the default.

Please advise.

Regards

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Lucas Member
Member

Re: Remote user with certain jobs

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Lucas Member
Member

Re: Remote user with certain jobs

Hi

Installed the new driver version.

Still shows as remote user on the machine.

Regards

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Lucas Member
Member

Re: Remote user with certain jobs

Hi
Thanks for the comment.
It is an expensive Xerox machine we have.
And to get business support is next to nothing.
That is why I write on the forum in the hope to get support.
Regards
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Lucas Member
Member

Re: Remote user with certain jobs

Hi

Xerox wants to charge me to get it fixed.

Please if someone knows what to do, please help me.

Regards

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