Thank you for using the Support Forum. Please take a look at the documents on the Customer tips page and see if any of them will help you. There is a document on removing the Windows 7 driver and another on pre-configuring the driver and others that may help. If these do not help then please consider contacting your support centre for further assistance.
Hope someone can help me. We have various WorkCentere copiers (7125/5330/7554/7556) with PCL6 drivers installed to a Windows 2003 server. Recently did our domain migration/upgrade and now I have a brand new shiny Windows 2008R2 server and all the current drivers installed there.
The problem I am having is all my Win7 client machines are keeping the printing preferences for the driver they had previously and it is causing a lot of issues. I need to completely remove those old drivers and add the new drivers back in. Unfortunately, I do not see an easy way to do this. I keep getting errors that the driver (or some related file) is in use.
I found this article, the last post works but I dont seem to be able to get the script to work. And I really don't want to do this for 100+ machines manually.
Does anyone know if there is a tool to remove the drivers or some way to automate this process? Thanks!