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CherylO-Xerox
Valued Advisor
Valued Advisor
‎12-13-2019 07:32 PM

Re: Remove Tape - Cyan Cartridge message

Hi mdparler,

Thank you for using the Support Forum. Please take a look at the solutions for issue with the cyan cartridge. If those solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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mdparler
New Member
New Member
‎12-11-2019 10:46 AM

Remove Tape - Cyan Cartridge message

Product Name: Phaser 6180MFP
Operating System: Windows 10 x64

My Phaser stopped printing and said to replace the Cyan cartridge, so I did. After pulling the new one out, I shook it, removed the tape, slid it in place, and pulled the front cover off (as per the instructions). Now my printer is giving me the error message, "Remove Tape - Cyan Cartridge" and will no longer print. How do I fix this?

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