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Valued Advisor
Valued Advisor

Re: Repeating magenta marks on right edge

Hi Bill 98261,

Thank you for using the Support Forum.Please take a look at the Imaging unit installation instructions found under documentation on the support page for your machine. Please consider contacting your support centre for further assistance.

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Re: Repeating magenta marks on right edge

Resized jpg files smaller, hopefully they will be visible now.

Photo 1a.jpgPhoto 2a.jpgPhoto 3a.jpg

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Repeating magenta marks on right edge

Product Name: WorkCentre 6505
Operating System: Windows 10 x64

See photo 1. The spacing indicates that it may caused by toner on one of the rollers in the imaging unit. Photo 2 shows the magenta toner on the transfer belt. The left side in this view corresponds to the right side of the printed page. Photo 3 shows toner debris from all colors behind the imaging unit. I don't know if this amount of toner debris is normal.

Do I have any other option than to replace the imaging unit? I know the imaging unit is intended to be replaced and not serviced. I would be willing to give it a go if I had teardown & reassembly instructions, since I have nothing to lose but time. I have a toner vacuum and I will vacuum out the area behind the imaging unit before installing a repaired or replaced imaging unit.

Any thoughts or guidance appreciated.

Photo 1Photo 1

Photo 2Photo 2Photo 3Photo 3

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