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1 Reply
TammyL-Xerox
Community Manager
Community Manager
‎08-17-2021 11:04 AM

Re: Replacement black toner shows as 0% and install date 2000-01-01

Hello SimonRichter, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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SimonRichter
New Member
New Member
‎08-12-2021 07:03 AM

Replacement black toner shows as 0% and install date 2000-01-01

Product Name: Phaser 6510
Operating System: Not Applicable

Hi,

I've just replaced the black toner, however the new cartridge shows up with 0% and an installation date of January 1st, 2000.

Firmware should be current (self-reports as 1.78.0), I've installed 645911_P6510.bin and 646611_P6510_E.bin in turn by sending it to the lpd service.

The new cartridge has four contacts at the bottom where the old one has none.

Any ideas what might be wrong here, and how this could be fixed?

   Simon

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