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etomi
New Member
New Member

Reseat new original toner

Product Name: WorkCentre 6025
Operating System: Windows 10 x64
Hello,
Due to low level of ink of the toner, I bought a new original cyan toner (106R02756) for my Work entre 6025(w). The printer now reports code CRUM ID 093-962 "Reset - Cyan Cartridge". Not sure what I can do. Can you suggest any help (aside from, buy a new one and hope it will be recognized)? Thank you!
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TammyL-Xerox
Community Manager
Community Manager

Re: Reseat new original toner

Hello etomi, 

Please make sure that the part number on the new toner matches the old one that you took out of the machine. If it doesn't this is why you're getting the error message.

Thanks,
TammyL-Xerox
Community Manager

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