cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Rolling marks appear on prints

Product Name: Xerox Versalink C400DN
Operating System: Windows 10 x64

So there is an issue whenver I try to print on any kind of glossy paper.  My prints are always left with what looks like print roll marks where the rollers leave a permanent pressure markings on my prints.  They appear on the right and left side of my prints.  The center area of the paper do not have these marks. I'm printing on HP Professional Business Paper 52lb 200gsm which is well within the specs that this printer can handle.  

Things I've done:

  • Making sure I am printing on Lightweight and regular Glossy Cardstock settings
  • Cleaning the cartridge heads? with the grey rod provided in the printer

This only happens when I use glossy paper.  These markings don't show up when I use regular copy paper or uncoated cardstock.  Take a look at the provided photos for some idea of what they look like. 

 

image0 (3).jpegimage0.jpegimage1 (1).jpegimage1.jpegimage2.jpeg

0 Kudos
4 Replies
Highlighted
Valued Advisor
Valued Advisor

Re: Rolling marks appear on prints

Hi,

Take out and look at the fuser module.

 

Gabi

0 Kudos
Highlighted
New Member
New Member

Re: Rolling marks appear on prints

What should I be looking out for?  It doesn't look like there's anything out of the ordinary with the fuser.

0 Kudos
Highlighted
New Member
New Member

Re: Rolling marks appear on prints

Other things I've done so far

  • Taken out the fuser 
    It looks clean and normal
  • Bought some 38lb Bond laser gloss paper in hopes that thinner media will prevent it, but those markings still appear
  • Reseated the toner cartridges

I can't seem to prevent those markings from appearing on the coated paper.  Keep in mind I've only had 300 prints so far with this printer.  This looks like a feature of this printer.  It can print on Gloss paper, but it shouldn't as the hardware of the printer will damage the paper.

0 Kudos
Highlighted
Contributor
Contributor

Re: Rolling marks appear on prints