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Michelle L New Member
New Member

SAP print jobs never print or come out in multiples without a REPRINT job sent through

Product Name: Phaser 7800, WorkCentre 6655, workCentre 7220
Operating System: Not Applicable

Hello,

Has anyone else observed instances of SAP print jobs, such as lot history records, never printing or getting 2 or more of the same print job without having submitted a reprint?

We have had several instances of this occurring and cannot seem to pin down a root cause. I have spoke to the SAP team and they said no other sites have reported this issue between SAP and Xerox MFDs/Printers. I have assumed it is a damaged data line(s) but still unsure as the corresponding material labels will print fine on Zebra printers - no dropping jobs or printing mutliples of same jobs. Before we switched to Xerox printers, we had never seen it occur on the HPs.
Unsure if it is a finicky network card, failing network card, etc on the Xerox devices but again, print jobs from Windows/Word or similar do NOT drop jobs or print extra copies. This has occurred on a few different models (possibly another one that we just received a few months back), in several different locations and also between two buildings on same campus.

Hoping to get some insight as we cannot be the only place seeing this occur!

Thank you!

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1 Reply
Community Manager CathyO-Xerox
Community Manager

Re: SAP print jobs never print or come out in multiples without a REPRINT job sent through

Hi Michelle,

To get more information on this SAP issue, I would recommend calling our Support Department at 1-800-821-2797 and ask to speak to the 2nd Level Group.

Thanks,
CathyO-Xerox
Community Manager

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