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SBC board defected

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Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10

Dear all,

Regarding the Xerox Altalink C8035, we received many complains that the SBC board of the machine needs to be replaced. We consider that the 7-segment indicator LED will show the number 5, and we performed the below action:

  • To Change of SD Ram (No Result)
  • To Check the Hard Disk (No result)
  • No access for Software Upgrade/Downgrade
  • Change the SBC board with a new one it solved

 

Please note that we face this problem regularly for Xerox C8035, while this problem occurs very rarely for Xerox 7830 which is the older version. So I do highly appreciate if you let us know the solution or at least let us know what is the reason that the SBC board runs out regularly.

Is it a bug? or we should consider some points to avoid it?

Thanks,

Shervin Zargham

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13 Replies
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Valued Advisor
Valued Advisor

Re: SBC board defected

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Hi,

Yes, the solution is to replace the SBC PWB (when no.5 appear on the 7 segment and the machine is inoperable) and also be sure to update all the machines to the latest firmware.

 

Gabi

 

Gabi

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Re: SBC board defected

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Hello Gabi,

Thanks for your reply but may I ask that have you had this issue more on 8035 machine compare with other machines ?

what we can do to avoid it ? for example set the machine in power saver ? 

infact I want to find the reason, is it electrical problem? is it for the card readers we are using ? please let me know a hint that we work on it. because currently 5-7 of our machine have such problem which is not normal.

Thanks,

Shervin 

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Valued Advisor
Valued Advisor

Re: SBC board defected

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There was a few machines with this behaviour and I suspect (not sure) electrical problems (not the card readers). What system software have your machines?

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New Member
New Member

Re: SBC board defected

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Hi, Mr Shervin,

You can call us regarding this issue to solve your problem.

Best.

 

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Re: SBC board defected

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Thanks for your reply.

First of all, congratulation for your new membership. Additionally, I have not found any phone number to call you. However as this is worldwide forum, it is highly appreciated that you share your experience here that other members may take the advantage of your experience as well.

Thanks,

Shervin

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Re: SBC board defected

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Hello

Thanks you so much for your replies.

Actually I don’t have access to the old software version as we have upgraded all the machines to the version 100.001.008.5702, while the last version is 101.001.019.20200. Interestingly the machines will not be upgraded to last version using USB flash (Altboot, FORCED_UPGRADE). The only way that we got success to do so is to first upgrade the machine to 100.001.008.5702 using USB flash (Altboot, FORCED_UPGRADE), and then use the connectkey technology software upgrade utility to upgrade to the last version.

I do appreciate if you kindly let me know why it is not possible to upgrade the machine to last version using USB flash while it is possible to do so from connectkey technology software upgrade utility?

Additionally, for one of our other machine we encounter another new problem which the SBC 7-sengment shows 1. So we changed the DDR2 RAM, and the problem solved, however after two days, the client called us and again the SBC board shows 1. So what do you suggest?

 

All the best,

Shervin

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Analyst Nation Moderator
Analyst Nation Moderator

Re: SBC board defected

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You have to read the readme to do the install via USB.

You can't just go from 100 to 101, there is at least 1 patch required before it can happen.

The tool installs the patch for you, which is its primary purpose (takes out the guesswork)

I have no idea on the sbc stuff

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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Valued Advisor
Valued Advisor

Re: SBC board defected

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Hi,

For the SBC PWB with 1 on the 7 segment: there are 2 similar DIMM's on that board. Try to swap them to see if the problem will gone. If not you must replace the SBC PWB.

 

Gabi

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Re: SBC board defected

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Thank you for your reply. 

We will do so tommorow and let you know the result. 

Thanks

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