cancel
Showing results for 
Search instead for 
Did you mean: 
shervin zargham New Member
New Member

SBC board defected

Product Name: Xerox AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10

Dear all,

Regarding the Xerox Altalink C8035, we received many complains that the SBC board of the machine needs to be replaced. We consider that the 7-segment indicator LED will show the number 5, and we performed the below action:

  • To Change of SD Ram (No Result)
  • To Check the Hard Disk (No result)
  • No access for Software Upgrade/Downgrade
  • Change the SBC board with a new one it solved

 

Please note that we face this problem regularly for Xerox C8035, while this problem occurs very rarely for Xerox 7830 which is the older version. So I do highly appreciate if you let us know the solution or at least let us know what is the reason that the SBC board runs out regularly.

Is it a bug? or we should consider some points to avoid it?

Thanks,

Shervin Zargham

0 Kudos
6 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: SBC board defected

Hi,

Yes, the solution is to replace the SBC PWB (when no.5 appear on the 7 segment and the machine is inoperable) and also be sure to update all the machines to the latest firmware.

 

Gabi

 

Gabi

shervin zargham New Member
New Member

Re: SBC board defected

Hello Gabi,

Thanks for your reply but may I ask that have you had this issue more on 8035 machine compare with other machines ?

what we can do to avoid it ? for example set the machine in power saver ? 

infact I want to find the reason, is it electrical problem? is it for the card readers we are using ? please let me know a hint that we work on it. because currently 5-7 of our machine have such problem which is not normal.

Thanks,

Shervin 

0 Kudos
gabiene Frequent Advisor
Frequent Advisor

Re: SBC board defected

There was a few machines with this behaviour and I suspect (not sure) electrical problems (not the card readers). What system software have your machines?

xerox iran New Member
New Member

Re: SBC board defected

Hi, Mr Shervin,

You can call us regarding this issue to solve your problem.

Best.

 

0 Kudos
shervin zargham New Member
New Member

Re: SBC board defected

Thanks for your reply.

First of all, congratulation for your new membership. Additionally, I have not found any phone number to call you. However as this is worldwide forum, it is highly appreciated that you share your experience here that other members may take the advantage of your experience as well.

Thanks,

Shervin

0 Kudos
xerox iran New Member
New Member

Re: SBC board defected

Dear Mr.Shervin

1. First of all, congratulation for your new membership

Answer : Originality is not buyable

2.I have not found any phone number to call you

Answer : call 1-800-822-2200 ,It is better for you to buy a new one for 1000 $...and taste it...

3.However as this is worldwide forum, it is highly appreciated that you share your experience here that other members may take the advantage of your experience as well.

Answer : Look at the strainer that tells the skimmer: You have three holes!!!

Sincierly Yours XXX

0 Kudos