SMTP Settings - Not changing - Reverting back

[decland]

Greetings,

Xerox Workcenter 7445 inherited in a takeover.

I am trying to enter the IP address of our exchange server but it keeps reverting back to the old one so I cannot get scan to mail working.  Very strange.

LDAP works fine so I dont understand what the problem is.

Thanks in advance to make any recommendation

Declan D

[decland]

Just to add, I have noticed that is now telling me that I dont have the rights to change it

Strange

[decland · Accepted solution]

Hi,

Just spoke with Xerox direclty.  The issue was that I was using IE 9.0.

Once I used Firefox, I was able to enter the information ok.

[CherylO-Xerox]

Hi decland,

Thank you for using the Support Forum. I appreciate you coming back to post the answer you found for this issue.  The information will help other users in the future.