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gkinney New Member
New Member

SOLVED: 8860-15 first print page blurred (Smeared), following mixed results.

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I have a 8860-15 with less than 100k print count. Abut a month ago it started printing the first page smeared, and additional pages may or may not be smeared.

 

I did the following to no avail;

 

  1. Updated firmware to latest.
  2. Replaced maintenance kit.
  3. Ran the cleaning procedure about 5 times.
  4. Tried different paper.
  5. Moved printer to another electrical outlet,
  6. Had a (non-Xerox) technician come out and look.

All of these steps have failed, and all tests were done using self print from the unit itself. The technician had no clue and wanted to sell us another printer.

 

Has anyone seen this before and how can I fix it?

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8 Replies
Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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Could you scan and/or upload a picture of this? I have a huntch but I would like to see a sample.

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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gkinney New Member
New Member

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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I will when I get in the office this week. Thanks for the intrest.

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gkinney New Member
New Member

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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Testing this morning each page I sent to the printer was smeared. (Just my luck).... So I ran the knozzle cleaning a couple more times and no help. 

 

What is weird is when I ran the stripe test print... 99% of the page is sharp (All the color bars and the numbers below each bar), but as you can see by the attachment, that only certain text is smeared. Namely the Logo, and test at top and bottom. 

 

Partial smeared test print.

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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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In my past expereince I believe it is your drum that is cause the issue. You will want to call Xerox or an ASP to help resolve your issue. I know that these repaires can be pricey if the machine is not under a contract. 

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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gkinney New Member
New Member

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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Thank you for your help... its out of warranty and it would still be sheaper to repair than replace.

 

Maybe I can do it myself? Ill see what is involved.

 

 

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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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Without the service documentation it would be tough. It can be repaired but a service representative would indeed need to quote that repair as I'm guessing the repair to be around $800.00.
Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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gkinney New Member
New Member

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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Ive decided to take it to a service center. Thanks!

 

Ill post what the fix was when I get it back.

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gkinney New Member
New Member

Re: 8860-15 first print page blurred (Smeared), following pages fine.

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My issues has been solved. I googled a local repair shop and took it in. They said that the problem was that the Develop disk needed to be cleaned. 

 

They did that and clenaed the rest of the machine for $99. Heck of a deal!

 

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