I have this identical issue. I have followed the instructions in the online support for printing on custom paper exactly. The printer simply ignores the custom size and prints a tiny image in the corner. In my case, i am trying to print on 4x6 card stock. I am using a Mac and running the latest drivers.
Hi Carolm,
Thank you for using the Support Forum. Please follow the instructions in the online support for printing on custom paper. If these instructions do not help please consider contacting your support centre for further assistance.
Hi Everyon
Please save my sanity before my printer is launched into space :)
I am trying to print a design onto a 7" x 7" square (its a sweet bag).
I've set the design up in the Properties by doing
New design and then 7" x 7", save.
When i print its coming out with a tiny image into the right hand side of the bag (excuse the photo)
I just dont know what im doing wrong - its driving me mad :(