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2 Replies
mikechurch
Member
Member
‎11-16-2020 02:17 PM

Re: Scan to USB: Invalid USB Device

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Yes, all the USB ports were enabled. It turns out the USB device has to be formatted in FAT32, and not NTFS. (Mine were formatted in NTFS).

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CathyO-Xerox
Community Manager
Community Manager
‎11-16-2020 02:05 PM

Re: Scan to USB: Invalid USB Device

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Hello Mike,

Have you checked to make sure USB ports are still Enabled? HERE are the steps to enable the USB Port.

Thanks,
CathyO-Xerox
Community Manager

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mikechurch
Member
Member
‎11-13-2020 04:28 AM

Scan to USB: Invalid USB Device

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Product Name: WorkCentre 3335/3345
Operating System: Windows 10 x64

I'm getting a message whenever I insert a USB device ready for "Scan to USB": Invalid/Unknown USB device

Nowhere can I find information about what constitutes a "valid USB device" for this purpose.

Furthermore, I successfully scanned to USB with a device a couple of weeks ago, so why is this going wrong now?

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