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New Member
New Member

Secure Print Error

When user attempts to release jobs the copier asks for a new code. Below is the email from the user having issues. Has anyone ever seen this and will this user have to delete all the jobs and reprint.

 

This is whats on the printer  001-005---- Secure Print.  I enter my password and then I the message “Enter New Password”. 

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Community Manager
Community Manager

Re: Secure Print Error

Hi rtj3123,

Thank you for using the Support Forum. You do not mention the model of the machine so I was unable to look up an possible solution for the fault code.  Please take a look at the support pages for your machine to find a possible answer.  If that does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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New Member
New Member

Re: Secure Print Error

5755 sorry

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Community Manager
Community Manager

Re: Secure Print Error

Hi rtj 3123,

Thanks for coming back to post the machine model.  Unfortunately, I was unable to find that code.  Normally the 01 codes indicate an open cover.  But that does not make sense here.  Have the user resend the jobs with the correct password.  If they continue to have problems then please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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