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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎11-18-2019 07:33 PM

Re: Secure Print Naming Issues

Hi pdl,

Thank you for using the Support Forum. Please take a look at the solutions for configuring the secure print settings.  If you are following all the steps in the solutions and are still having issues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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pdl
New Member
New Member
‎11-14-2019 10:49 AM

Secure Print Naming Issues

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: macOS 10.14 - Mojave

We have some new Altalink C (and B) 8000 series Xerox's. Users on MacOS are seeing secure print issues, where the secure print job, on the Xerox, is displaying as Unidentified. Users have to tap on each secure print job and try to unlock the job to see who's job is who's. 

This only is happening with print jobs from Google apps, (Gmail, Sheets etc..) 

The Secure Print Device Policy on the Xerox's is set to "Show All Job Names" 

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