Thank you for using the Xerox forum.
We need to isolate potential causes (Is the issue related to a file type, the user or is the printer secure print not working at all).
We can try the following:
I would suggest that you review the following 5755 support site for potential solutions once we have narrowed down the symptom or re-post the specifics. The configuration documents can also be checked in the documentation on that site and if you can attach those to your next message it would help review it for causes..
If that does not resolve your issue you may consider contacting our specific product support experts at the following link:
User sent a PDF doucment to copier and the document printed without the user being promted to enter their secure print password. All configurations are correctly set to only allow secure printing. Any ideas what could be causing this? We are using the PS driver.