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Secure Printing on a 5755. Some PDFs downloaded from Web not being held

User sent a PDF doucment to copier and the document printed without the user being promted to enter their secure print password. All configurations are correctly set to only allow secure printing. Any ideas what could be causing this? We are using the PS driver. 

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Re: Secure Printing on a 5755. Some PDFs downloaded from Web not being held

Hi rtj3123,
Thank you for using the Xerox forum.

 

We need to isolate potential causes (Is the issue related to a file type, the user or is the printer secure print not working at all).

We can try the following:

  • Have the user try again with a different pdf,
  • Have the same user try again with a different file type
  • Have a different user send the same documents.


I would suggest that you review the following 5755 support site  for potential solutions once we have narrowed down the symptom or re-post the specifics. The configuration documents can also be checked in the documentation on that site and if you can attach those to your next message it would help review it for causes..


If that does not resolve your issue you may consider contacting our specific product support experts at the following link:

Fast Track to the Expert

Mitch Swetsky
Xerox Customer Tools & Social Media Moderator
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