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New Member
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Secure documents disappear once released

I've been having a lot of reports of missing secure documents in the company I work for. Users will send secure documents for printing. Then they will go to the printer, enter their user security code, and the document then just vanishes, without printing. 

 

These are affecting Workcentre printers. I believe just 7675's but maybe also Workcentre 5755's. 

 

I'm using both the PCL and PS driver. 

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Community Manager
Community Manager

Re: Secure documents disappear once released

Hi kfgs334,

Thank you for using the Support Forum. Are you receiving a fault code?  If so please search on that code in the Online support for your machine.  Make sure you have the correct size paper for the job loaded in a paper tray.  If none of this helps please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Re: Secure documents disappear once released

Sorry for delayed response. 

 

No there is no error code. Once the release security code is entered, the document vanishes from the print que and printer. 

I'll contact customer support then to see if they have any suggestions. 

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