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2 Replies
kfgs334
New Member
New Member
‎02-01-2013 11:51 AM

Re: Secure documents disappear once released

Sorry for delayed response. 

 

No there is no error code. Once the release security code is entered, the document vanishes from the print que and printer. 

I'll contact customer support then to see if they have any suggestions. 

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎01-17-2013 04:52 PM

Re: Secure documents disappear once released

Hi kfgs334,

Thank you for using the Support Forum. Are you receiving a fault code?  If so please search on that code in the Online support for your machine.  Make sure you have the correct size paper for the job loaded in a paper tray.  If none of this helps please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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kfgs334
New Member
New Member
‎01-15-2013 02:13 PM

Secure documents disappear once released

Product Name: Other - specify product in post

I've been having a lot of reports of missing secure documents in the company I work for. Users will send secure documents for printing. Then they will go to the printer, enter their user security code, and the document then just vanishes, without printing. 

 

These are affecting Workcentre printers. I believe just 7675's but maybe also Workcentre 5755's. 

 

I'm using both the PCL and PS driver. 

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