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apronchuk New Member
New Member

Secure print

Hello, we have a workcentre 7855 machine, fairly new. When we try to make a secure print, the device deletes the job before it prints. Please help.

 

 

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4 Replies
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Community Manager CherylO-Xerox
Community Manager

Re: Secure print

Hi apronchuk,

Thank you for using the Support Forum. Plese make sure that you are using all the steps for sending a secure print job.  If this does not resolve the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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Xerox Analyst MargoV-Xerox
Xerox Analyst

Re: Secure print

hello, my suggestion would be to call your toll free support number and ask for second level technical support. there may be a software issue they can advise you on.

regards,
Margo Valens, Xerox Customer Trainer
Edmonton
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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Secure print

Hello apronchuk,

has this problem been resolved?

Please select Accept as Solution if you feel this post has helped you.
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Razor New Member
New Member

Re: Secure printing

We have a xerox7845 that just got a software update last month now the secure printing stopped working.

everytime you send a secure print it prints it and will not wait  for the user to type in their password.

 

 

any suggestion’s

 

Razor

 

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