Secure printing

[Razor]

We have a xerox7845 that just got a software update last month now the secure printing stopped working.

everytime you send a secure print it prints it and will not wait  for the user to type in their password.

any suggestion’s

Razor

[RuiC-Xerox]

Hello apronchuk,

has this problem been resolved?

[MargoV-Xerox]

hello, my suggestion would be to call your toll free support number and ask for second level technical support. there may be a software issue they can advise you on.

[CherylO-Xerox]

Hi apronchuk,

Thank you for using the Support Forum. Plese make sure that you are using all the steps for sending a secure print job.  If this does not resolve the issue please consider contacting your support centre for further assistance.

[apronchuk]

Hello, we have a workcentre 7855 machine, fairly new. When we try to make a secure print, the device deletes the job before it prints. Please help.