Service error 72-01

[meandahlia]

This whole thing is just starting to be funny.

You are the closest to finding a solution but no dice. Everything looked promising...I got all the way through settings \ Device \ Notifications but then my printer doesn't have "E-mail Alerts Setup". 

I have some serious regret about this printer, between this dumb error and how hard it is to buy toner....

[kevin_marchant]

Same problem but found the setting mentioned under

Settings \ Device

Click Notifications section - it starts Supplies then just before Error Prevention there is E-Mail Alerts Setup.

Click that and just above the Save button is Disable "SMTP server not set up" error.

Of course the other option is to set it up - GMail settings should work in this section as described here

https://support.google.com/mail/answer/7126229?hl=en-GB#zippy=%2Cstep-change-smtp-other-settings-in-...

[meandahlia]

Same. This is very frustrating. There are no email settings anywhere I can find, on the control panel, the printer itself, the xerox software. 

[Opajo]

Hello TammyL

There's no such thing as "email" under setup. Neither on the control panel nor in the embedded web server.
"Device", "Paper", "Reports"  is all there is.
I tried a Factory reset, but nothing changed.

[TammyL-Xerox]

Hello Opajo, 

In addition to setting up the email alert did you try these steps?

From the Control Panel touch Settings > E-mail > E-mail Setup > Disable “SMTP Server not set up” error and select On to disable the message.

From the Embedded Web Server click Settings > E-mail > E-mail Setup and check Disable “SMTP Server not set up” error to disable the message. Click Save.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance.

[Opajo]

I'm getting quite sick of this error from my C230:

Service Error 72-01

I tried the E-Mail alert setup but I cannot change anything there.
Where do I configure SMTP-server???

[meandahlia]

Thanks for replying. My app of the same name does not have this setting that I can see!

[Greylin]

I did it through the Xerox Print And Scan Experience app that I had installed on my Windows 10 PC. Look for "Device Web Page" in the app.

https://www.xerox.co.uk/en-gb/office/software-solutions/xerox-print-and-scan-experience-app

or

https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app

[meandahlia]

Please help! I am having the same issue but I cannot find this setting you are referring to anywhere. What control panel are you referring to? I can't find this on the printer, in windows settings or in any xerox apps that are on my PC.

[Greylin]

Thank you, disabling the "SMTP server not set up" notification was the solution.