Service error 72-01

[gm139]

For those who did not find the SMTP setting.

Look for "smtp" in the search box, as shown in the picture below.

When you press the search button the below screen shows up.

Click on the first row -> Seettings/Device/Notifications/E-mail Alerts Setup/E-mail Setup/Primary SMTP Gateway.

The following page will appear.

Check the "Disable SMTP server not set up" error check box and remember to Save the new setting.

[Buzzy62]

Just in case it hasn't been realized, yet.  The login NAME is also case sensative.

Name : Admin (cap the A)

PW:  is the serial number.

Again, BOTH are case sensative.  Hope that helps!

[kevin_marchant]

Hurray !!!!

[Opajo]

Finally Solved

Yes, my printer is new. And I did the "Restore Factory Defaults" a number of times, without result.
Now I have been searching in other settings. Under "Device" I found "Maintenance" and then "Erase Printer Memory", which I performed. I went for the full monty:  "Sanitize all information on nonvolatile memory"

After executing this I have been wating for over 10 minutes, but the printer did not return on line. I checked it and on the display there was something like erasing printer, I don't remember the actual message, but as the status remained unchanged, I decided to  press the power button. (No, I didn't touch the mains.) After pressing the different buttons for some times, it decided to reboot. And there was the miracle. In the browser I had quite a different menu, with network settings, email etc..  An I could get rid of the problem.

[kevin_marchant]

Is your printer new? This might help https://www.support.xerox.com/en-us/article/en/2115509
Seems the admin pin might default to the printer serial number (case sensitive). A full factory reset might be the only option

[Opajo]

On my printer there's only the guest account. I can login only with "PIN", which seems to be 0000. Maybe there's another pin needed, which of I'm not aware of.

Current software version is:   CSLBL.076.054

[kevin_marchant]

It looks like you are logged in to the printer with a user account that does not have full admin privileges.   I see you are logged in as Guest (Gast) the same as I am.

On my printer I have not set up security so the default Guest account has full admin privileges and I see these options on that page.  

• Status
• Settings
  • Device
  • Print
  • Paper
  • Network/Ports
  • Security
  • Reports

The only thing I can think of (other than doing a full factory reset on the printer), is whether you are on the same version of the firmware (I am on the supplied MSLSG.075.024).  I saw there was an upgrade available from the website but have not applied it - changes seem to include some sort of "metered ink" system (sounds like HP+) which might well include locking off some of the admin options.  Is your printer on MSLSG.076.054 ?  That might explain the difference.

[Opajo]

Once more again. There is nothing I can change there !!

[Buzzy62]

Look here:

[Opajo]

I don't know bout the toner yet, but it it is ridiculous that Xerox is not able to fix this problem. I've been in touch with support here in The Netherlands, but no solution yet. I'll try next week.