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Greylin
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Service error 72-01

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Product Name: Xerox B230 Printer
Operating System: Windows 10

My B230 printer is brand new. Ever since installation 2 days ago the Windows app has displayed "Service error 72-01" although the printer has performed without a problem. Today the error flashed up while I was feeding a sheet through the manual feed slot and would not go away until I pressed the OK button on the printer. Again, the sheet printed well.

I cannot find any reference to this error anywhere in the documentation or online. What is the fix?

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TammyL-Xerox
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Community Manager

Re: Service error 72-01

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Hello Greylin, 

I searched our online knowledge base and found this article for service code 72-01

Thanks,
TammyL-Xerox
Community Manager

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Greylin
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Re: Service error 72-01

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Thank you, disabling the "SMTP server not set up" notification was the solution.
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meandahlia
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Re: Service error 72-01

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Please help! I am having the same issue but I cannot find this setting you are referring to anywhere. What control panel are you referring to? I can't find this on the printer, in windows settings or in any xerox apps that are on my PC.

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Greylin
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Re: Service error 72-01

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I did it through the Xerox Print And Scan Experience app that I had installed on my Windows 10 PC. Look for "Device Web Page" in the app.

https://www.xerox.co.uk/en-gb/office/software-solutions/xerox-print-and-scan-experience-app

or

https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app

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meandahlia
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Re: Service error 72-01

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Thanks for replying. My app of the same name does not have this setting that I can see!

 

 

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Opajo
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Re: Service error 72-01

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I'm getting quite sick of this error from my C230:

Service Error 72-01

I tried the E-Mail alert setup but I cannot change anything there.
Where do I configure SMTP-serveError 72-01.jpgr???

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TammyL-Xerox
Community Manager
Community Manager

Re: Service error 72-01

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Hello Opajo, 

In addition to setting up the email alert did you try these steps?

From the Control Panel touch Settings > E-mail > E-mail Setup > Disable “SMTP Server not set up” error and select On to disable the message.

From the Embedded Web Server click Settings > E-mail > E-mail Setup and check Disable “SMTP Server not set up” error to disable the message. Click Save.

If you are still having issues after trying these steps, I suggest that you call into our support department for assistance.

Thanks,
TammyL-Xerox
Community Manager

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Opajo
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Re: Service error 72-01

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Hello TammyL

There's no such thing as "email" under setup. Neither on the control panel nor in the embedded web server.
"Device", "Paper", "Reports"  is all there is.
I tried a Factory reset, but nothing changed.Screenshot 2022-04-11 at 19-52-15 Xerox(R) C230 Color Printer.png

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meandahlia
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Re: Service error 72-01

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Same. This is very frustrating. There are no email settings anywhere I can find, on the control panel, the printer itself, the xerox software. 

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