We have our setting to default to black and white. It has been set like this foum link. The issue is that if a user changes the printing preferences inside of Devices & Printers. It never defaults back to B&W.
This is exactly why it is called Printing Preferences, anything set there becomes the default setting, if you followed the link you provided where I gave the directions, you would have set the default in CWIS and never would have needed to do so in the driver, or set the defaults server side, in which case on the local PC when connected to the server, if you had your user permissions right you could not have set preferences in the local install.
If the user changes it to color in an external program such as Word or Adobe, the setting defaults back to B&W since it seems not affect the main defaults.
Word will always use last used settings, not the printing preferences, Acrobat uses the defaults only until changed, it won't reset back until the program is closed (Not just the file, the whole program needs to be closed.)
None of this is in any way associated to the Xerox driver or machine, it is simply the way Windows and the apps work, you will get identical outcomes using a Canon or Konica driver.
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Joe Arseneau
