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Dhruv
New Member
New Member

Sky blue background

Product Name: Work centre7855i
Operating System: Not Applicable
I am working on work centre 7855i, it gives sky blue background while scanning from platen glass, copy from dadf is excellent. i tried cleaning platen glass, mirrors, sensor even i replaced IIT pwd even though problem persist. Please suggest me the solution.
Thank you.
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1 Reply
gabiene
Valued Advisor
Valued Advisor

Re: Sky blue background

Hi,

Have you tried to perform copy/print calibration (in Tools Mode at Troubleshouting)?

If still not work you will need a tech to check the IIT NVM's, or to better diagnose the issue.

 

Gabi