I am a Sales Agent. On Friday June12, 2020 I received the Microsoft Update KB4560960 and let it install. I immediately noticed problems with all of my printers...documents would not print, printers showing offline, etc.
Also received several calls from customers saying their printers quit working...without knowing details about their networks, I just advised them to reboot their printers and computers...that fixed some of the problems.
On Saturday June 13, 2020 I received an email from one of my IT partners about the Microsoft Update KB4560960...here's a link to an article I found on Google News:
I'd recommend deleting the update, setting your network to "metered connection" and postponing automatic updates until Microsoft has returned to a normal operational status...
And make sure your Xerox Printers are using the TCP/IP port instead of WSD...
it this the same issue as some weeks ago after a microsoft update? We had lots of customers calling in
in server/client environment, all clients suddenly received "driver update required", clicking the update button didnt help, removing / readding didnt help either...
seems older GPD were only affected, versions like : 5.377 , 5.347
"newer" ones like : 5.496 , 5.645 , were not affected...
i updated them all now to 5.703.12 on server, and the issue was gone afterwards
Not sure when the update originally hit...I downloaded it on June 12...Microsoft released this update on June 9th...with my past experience with Windows 10, I think it is highly probable that earlier Microsoft updates also caused problems, but they have not been addressed as of today...
There is now a fix for the update although not for every version of Windows 10. See below. I used the Engadget.com article because they link to the files for the different versions of Windows 10 therein.
This thread seemed to describe the problem I was experiencing. I can't print to a WorkCentre 6025 from an HP Pavilion laptop either via Wi-Fi or ethernet cable. The discussion on this thread blames updates KB4560960 and KB4557957. I found that the laptop in question had had update KB4557957 but not KB4560960. So, I uninstalled KB4557957, rebooted and tried to print again. Unfortuately, it didn't work. I still can't print from that laptop. So, I'm still at a loss and would welcome suggestions.
try to change the port config like the attached pic ; but before that make sure that the connection between the printer and the laptop is fine
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