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Frequent Member
Frequent Member

Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

Product Name: Xerox C8055, B8055, B405, V180, WC7855
Operating System: Windows 10 x64

I am a Sales Agent.  On Friday June12, 2020 I received the Microsoft Update KB4560960 and let it install.  I immediately noticed problems with all of my printers...documents would not print, printers showing offline, etc.

Also received several calls from customers saying their printers quit working...without knowing details about their networks, I just advised them to reboot their printers and computers...that fixed some of the problems.

On Saturday June 13, 2020 I received an email from one of my IT partners about the Microsoft Update KB4560960...here's a link to an article I found on Google News:

https://news.google.com/articles/CAIiELdhchIo9F0vYm2PaSNvHm4qGAgEKg8IACoHCAowwOjjAjDp3xswicOyAw?hl=e...

I'd recommend deleting the update, setting your network to "metered connection" and postponing automatic updates until Microsoft has returned to a normal operational status...

And make sure your Xerox Printers are using the TCP/IP port instead of WSD...

9 Replies
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Valued Advisor
Valued Advisor

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

Hi,

it this the same issue as some weeks ago after a microsoft update? We had lots of customers calling in

in server/client environment, all clients suddenly received "driver update required", clicking the update button didnt help, removing / readding didnt help either...

seems older GPD were only affected, versions like : 5.377 , 5.347
"newer" ones like : 5.496 , 5.645 , were not affected...

i updated them all now to 5.703.12 on server, and the issue was gone afterwards

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Frequent Member
Frequent Member

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

Not sure when the update originally hit...I downloaded it on June 12...Microsoft released this update on June 9th...with my past experience with Windows 10, I think it is highly probable that earlier Microsoft updates also caused problems, but they have not been addressed as of today...

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FreeFlow User

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

There is now a fix for the update although not for every version of Windows 10. See below. I used the Engadget.com article because they link to the files for the different versions of Windows 10 therein.

 

https://www.engadget.com/microsoft-fix-windows-10-printer-bug-080541203.html 

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New Member
New Member

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

This thread seemed to describe the problem I was experiencing. I can't print to a WorkCentre 6025 from an HP Pavilion laptop either via Wi-Fi or ethernet cable. The discussion on this thread blames updates KB4560960 and KB4557957. I found that the laptop in question had had update KB4557957 but not KB4560960. So, I uninstalled KB4557957, rebooted and tried to print again. Unfortuately, it didn't work. I still can't print from that laptop. So, I'm still at a loss and would welcome suggestions.

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Valued Contributor
Valued Contributor

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

Hi AlanB

try to change the port config like the attached pic  ; but before that make sure that the connection between the printer and the laptop is fine 

port 1.PNG

 

Please select "Accept Solution" and or select the Kudos for posts that may resolve your issues.

Regards !

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New Member
New Member

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June


Thanks for these suggestions. Can you tell me where I can find the page depicted in your screenshot? I've looked in all the obvious (to me) places with no success.

 

Also, I believe the connection between laptop and printer is fine. It certainly works for other laptops and used to work fine for this one before I upgraded my broadband, but is there a specific ping-type command I can use to make doubly sure?

Alan

@Mohammad_armouti wrote:

Hi AlanB

try to change the port config like the attached pic  ; but before that make sure that the connection between the printer and the laptop is fine 

port 1.PNG

 

Please select "Accept Solution" and or select the Kudos for posts that may resolve your issues.

Regards !


 

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New Member
New Member

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

thanks for sharing sir
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Valued Contributor
Valued Contributor

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June

Hi AlanB

the settings in the screenshot you will find it if you 

Go to settings >printer & scanners > click on your printer driver > manage > printer properties >port  

 

 but is there a specific ping-type command I can use to make doubly sure?

go to start > run >cmd >Type “ping” and then hit the Space bar on your keyboard then Type the IP Address you’d like to ping and then hit the Enter key on your keyboard.

 

Please select "Accept Solution" and or select the Kudos for posts that may resolve your issues.

Regards !

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New Member
New Member

Re: Slow Printing or Print Errors due to Microsoft Windows Update KB4560960 for June


Thanks. I followed your instructions, but when I clicked on 'configure port', nothing happened. I'm guessing I have to have admin status for it to work.

 

So, before I tried to work out how to gain admin status, I thought I'd try something simpler. I removed the printer and then added it back. That worked! I'm surprised I didn't think of something so obvious earlier. 

@Mohammad_armouti wrote:

Hi AlanB

the settings in the screenshot you will find it if you 

Go to settings >printer & scanners > click on your printer driver > manage > printer properties >port  

 

 but is there a specific ping-type command I can use to make doubly sure?

go to start > run >cmd >Type “ping” and then hit the Space bar on your keyboard then Type the IP Address you’d like to ping and then hit the Enter key on your keyboard.

 

Please select "Accept Solution" and or select the Kudos for posts that may resolve your issues.

Regards !


 

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