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Smart Start cannot download driver for Phaser 6510

Product Name: Xerox Phaser 6510
Operating System: Windows 10

I have suddenly has an issue with my PC not recognising my printer.  I have uninstalled it and downloaded Xerox Smart Start - now using the Smartstart it firstly won't recognise the printer - despite W10 recognising it is plugged into a usb.  Then when trying to download the driver for 'offline' it 'fails' to download.  The Printer is in recognised 'my devices' on W10 with the note 'driver unavailable'.  Frustrated as I have spent around 4 hours now trying to figure this out.  I usually find the answer to issues such as this, but have reached deadlock.  Can anyone help?

Thanks

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Community Manager
Community Manager

Re: Smart Start cannot download driver for Phaser 6510

Hi PJO, 

Thank you for using the Support Forum. Uninstall the Smart Start and any other Phaser 6510 drivers you may have loaded.  Reboot your computer.  Please try downloading the latest driver just as a stand alone driver.  If that does not work for you please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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