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So many problems printing

Product Name: VersaLink B405 Multifunction Printer
Operating System: Windows 10

I finally got the letter size printing right but the legal paper comes out with a folded down corner and a line down the center of missing ink... and alot of paper jams on the legal paper... Help!  I just got this printer and it is making me wish I hadnt spent the money on it.

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5 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: So many problems printing

Hi,

It looks like the fuser is defective and must be replaced.

 

Gabi

Re: So many problems printing

I just purchased this unit. Is there a warranty?

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TammyL-Xerox
Administrator
Administrator

Re: So many problems printing

Hello waston6768@gmail.com

Please go to this link to register your product then call into the support department @ 1-800-635-6100. 

 

Thanks,
TammyL-Xerox
Community Manager

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Re: So many problems printing

FYI: the phone number is 1-800-835-6100

Phone support said drum is bad so we are going to try to replace that first.
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TammyL-Xerox
Administrator
Administrator

Re: So many problems printing

Thank you for correcting my typo on the phone support number. 

Thanks,
TammyL-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!
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