cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Software Update: Could not connect. Try again later.

Jump to solution
Product Name: VersaLink® C500 Printer
Operating System: Not Applicable

I never have was able to do a software update and always get the "Could not connect. Try again later." message.  Otherwise the printer works fine.   I have setup on a static IP in my office.   Anyone else having this issue?  Any solutions?  I am missing something here?

Thanks,

Anthony

Tags (1)
0 Kudos
2 Replies
Highlighted
Technical Escalation User
Technical Escalation User

Re: Software Update: Could not connect. Try again later.

Jump to solution

Most likely DNS isn't setup

0 Kudos
Highlighted
Technical Escalation User
Technical Escalation User

Re: Software Update: Could not connect. Try again later.

Jump to solution

If you are trying to run the automatic update then most likely the DNS is not set up on the machine. You can use 8.8.8.8 as a secondary DNS. If you would like to dowload and install the update manually I have included a link to the latest General Software release. You can install the file by accessing the Embedded Web Server (webpage) of the machine. 

https://www.support.xerox.com/support/versalink-c500/file-download/enus.html?operatingSystem=win7&fi...

 

0 Kudos