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aconti74
New Member
New Member

Software Update: Could not connect. Try again later.

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Product Name: VersaLink® C500 Printer
Operating System: Not Applicable

I never have was able to do a software update and always get the "Could not connect. Try again later." message.  Otherwise the printer works fine.   I have setup on a static IP in my office.   Anyone else having this issue?  Any solutions?  I am missing something here?

Thanks,

Anthony

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4 Replies
DavidX28897-xrx
Technical Escalation User
Technical Escalation User

Re: Software Update: Could not connect. Try again later.

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Most likely DNS isn't setup

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AnthonyG28005-GIS
Technical Escalation User
Technical Escalation User

Re: Software Update: Could not connect. Try again later.

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If you are trying to run the automatic update then most likely the DNS is not set up on the machine. You can use 8.8.8.8 as a secondary DNS. If you would like to dowload and install the update manually I have included a link to the latest General Software release. You can install the file by accessing the Embedded Web Server (webpage) of the machine. 

https://www.support.xerox.com/support/versalink-c500/file-download/enus.html?operatingSystem=win7&fi...

 

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wadcorp
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New Member

Re: Software Update: Could not connect. Try again later.

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I'm getting this same issue. 

Connected to a Mac running OS 10.14.6

Last software update was what came with the printer:

Current Version: 61.5.1
Installed On: 08/31/2017 - 07:51 AM
 
Would appreciate a step-by-step solution (not a total gear head). I am accessing the Printer Webpage from Systems Preferences, but only getting the "Could not connect. Try again later." when I try updating.
 
many thanks
 
.
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Matt Brown
New Member
New Member

Re: Software Update: Could not connect. Try again later.

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does anyone know what the URL is to the versalink software when you attempt to check for and install updates from the panel of a b605 and b400? I have a customer that has DNS configured properly but most likely it is their web filter blocking the machines from reaching out to the update site and is asking for a URL so he can whitelist. thanks. 

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