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aconti74 New Member
New Member

Software Update: Could not connect. Try again later.

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Product Name: VersaLink® C500 Printer
Operating System: Not Applicable

I never have was able to do a software update and always get the "Could not connect. Try again later." message.  Otherwise the printer works fine.   I have setup on a static IP in my office.   Anyone else having this issue?  Any solutions?  I am missing something here?

Thanks,

Anthony

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2 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Software Update: Could not connect. Try again later.

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Most likely DNS isn't setup

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Technical Escalation User AnthonyG28005-GIS
Technical Escalation User

Re: Software Update: Could not connect. Try again later.

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If you are trying to run the automatic update then most likely the DNS is not set up on the machine. You can use 8.8.8.8 as a secondary DNS. If you would like to dowload and install the update manually I have included a link to the latest General Software release. You can install the file by accessing the Embedded Web Server (webpage) of the machine. 

https://www.support.xerox.com/support/versalink-c500/file-download/enus.html?operatingSystem=win7&fi...

 

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