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T-Dubs
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Staple option greyed out after selecting Lightweight Glossy Cardtstock

Operating System: Windows 7 x64

Howdy all. I'm having an issue and I'm not sure if it's happening as intended or not. I have a dedicated drawer which is set up with ligthweight glossy cardstock. I'd like to be able to print to this paper with a staple finish, but the option for stapling is greyed out if I choose this paper. If I choose plain paper, stapling is enabled and works agian. Is this a built in limitation which occurs on purpose? A xerox tech mentioned that updating the driver might be needed, so I updated to version 5639.300, but the issue is still occurring.

Thanks, all!

/TW

I tried to post screenshots, but it keeps rejecting my post when I do. I can provide them in a reply or private message if needed.

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CathyO-Xerox
Community Manager
Community Manager

Re: Staple option greyed out after selecting Lightweight Glossy Cardtstock

Hello T-Dubs,

You may get some responses if you include the device's model number.

Thanks,
CathyO-Xerox
Community Manager

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T-Dubs
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Re: Staple option greyed out after selecting Lightweight Glossy Cardtstock

Serial number is 3TX398371. Thanks for the response!
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T-Dubs
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Re: Staple option greyed out after selecting Lightweight Glossy Cardtstock

And the model is Altalink 8035.
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T-Dubs
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Re: Staple option greyed out after selecting Lightweight Glossy Cardtstock

I got a reply direct to my email from someone called "Gabiene" which somehow did not appear here, so here's that along with my response:

 

Hi,

These are the specifications for stapled booklet:

Table 1 Maximum Stapled Sheets for Booklets

Paper Weight

Number of Sheets that can be Stapled

Conversion no. of sheets for 1 sheet

 

Uncoated

Coated

Uncoated

Coated

 

52 to 59 gsm

16

-

1

-

60 to 80 gsm

16

-

1

-

81 to 90 gsm

16

-

1

-

91 to 105 gsm

7

-

2.3

-

106 to 128 gsm

7

7

2.3

2.3

129 to 150 gsm

7

7

2.3

2.3

151 to 176 gsm

7

7

2.3

2.3

177 to 220 gsm

5

5

3.2

3.2

221 to 280 gsm

3

3

5.3

5.3

281 to 300 gsm

3

3

5.3

5.3

301 to 350 gsm

    

 

Be sure to use the correct paper weight.

 

Gabi

 

Hello, Gabiene –

I am unable to find the actual lb weight of the paper anywhere in the printer settings. The tray has been set up with “lightweight glossy cardstock” as the indicated paper type. As soon as I select this as a paper type, the staple option immediately becomes greyed out in the print settings. I cannot even print one page with a staple through it. This is a new limitation for us, as we were able to print on this same type of paper with staples with our old printer, a Workcentre C70. I’m wondering if this is a setting we need to adjust somewhere, or if the finisher can’t handle firing staples through glossy paper and we purchase a different one.

 

Thanks.

 

 

 

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