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Hollie
New Member
New Member

Status paper out on computer screen when there is plenty of paper in the tray.

Product Name: WorkCentre 3215
Operating System: Windows 8

My printer will not print.  Gives a paper out status in the print box on the computer screen when trying to print.  How do I troubleshoot this problem?

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Status paper out on computer screen when there is plenty of paper in the tray.

Hello Hollie,

You need to make sure the paper in the tray matches EXACTLY to the paper in the print menu. Size, type, and orientation need to match EXACTLY.

Thanks,
CathyO-Xerox
Community Manager

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danaelink
New Member
New Member

Re: Status paper out on computer screen when there is plenty of paper in the tray.


@CathyO-Xerox wrote:

Hello Hollie,

You need to make sure the paper in the tray matches EXACTLY to the paper in the print menu. Size, type, and orientation need to match EXACTLY.


Okay, that makes sense. Thanks for the answers.

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