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New Member
New Member

Strange characters printed sparsely on lots of pages

Product Name: WorkCentre 3225
Operating System: macOS 10.15 Catalina

Hi.

I recently have been experiencing times when i will print a PDF and the printer would start printing strange characters on 10% of the page spanning multiple pages.

It happened to me on two different macs and with two different WorkCentre's 3225.

The macs have the latest Catalina version.

The printers have the latest firmware.

I would fix this by restarting the printer.

I first thought it was something to do with the PDF, but then i tested printing web pages and got the same malfunction.

At one point, one of the macs was printing fine and the other was not, in the same lan on the same printer, the second mac would get fixed after a printer restart, the first mac had no issues whatsoever.

I'm not sure if this is a Catalina issue or Xerox issue, but i can't help wonder about it being a Xerox issue because i see no driver for Catalina released yet on the 3225's page.

Anybody else having this kind of issues?

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4 Replies
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Valued Advisor
Valued Advisor

Re: Strange characters printed sparsely on lots of pages

Hi,

It looks like is a driver issue.

 

Gabi

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New Member
New Member

Re: Strange characters printed sparsely on lots of pages

I narrowed it down to that yes, because it only happens on macOS.

Also if i restart the printer it works well for a while.

There is also the issue of the scanning not working with Catalina, we need a driver update for macOS and maybe a firmware one also for the printers.

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Strange characters printed sparsely on lots of pages

For the Font thing:

If using Preview, switch to using Acrobat/Reader

If already using Acrobat/Reader, go to File  > Print > Advanced and change the Font and resource policy to Send For Each Page

Capture.JPG

 

Print as Image will fix it to, but its much less inelegant

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Joe
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Community Manager
Community Manager

Re: Strange characters printed sparsely on lots of pages

The macOS® Catalina drivers continue to be released.  The Catalina driver for the WorkCentre 3215 / 3225 and Phaser 3260 is now available.  If you do not see it listed please select a different language in the language field on the drivers and downloads page and then change back to the language you need and you should see the driver.  This is a cache issue that we are aware of and working but in the meantime, the changing language tip will work. We thank you for your patience and apologize for the delay in releasing the drivers. 

Thanks,
CherylO-Xerox
Community Manager

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