Strange problem with OSX and Xerox printers

[CherylO-Xerox]

Hi KamsanYoun, 

Thank you for using the Support Forum. If you are using a V 4 driver please try the V 3 and see if that fixes the issue.  If you are using PCL try the PS.  If that all fails remove the any xerox drivers using the uninstall instructions in the knowledge base for each model then reboot the mac and reinstall a v3 PS or PCL driver and see if you can get your multiple prints.  Please consider contacting your support centre and asking to speak to second level if it still will not work.  

[KamsanYoun]

Hi fellow sysadmin, I need your expertise because I am starting to loose my patience.

I have a customer who is using both MAC and PC. They have Xerox printers (Workcenter 7845, Versant 80, Workcenter d95...) and they are using the Xerox built-in standard accounting service. They are fine machine and it is mostly working great except for the OSX machines.

The only problem is, using Office 2016 for OSX, when they print, if they ask for multiple copies, there's only one copy printing. Everything else works great and it is working as it should on PC.

I called Xerox but for now they are not helping at all. And for sure you can guess who's using those mac laptop : bosses...

Have someone here managed to solve this problem ? I am running in circle, I am not even sure if it is a driver issue, or a Microsoft office issue ...

Thank you for your help, once again.