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Streaks on prints

Product Name: VersaLink C500 Printer
Operating System: macOS 12 - Monterey

Hello! I have a brand new Versalink C500 that I just got up and running, and it's printing terrible streaks through the toner on every page. I printed out the test pages of each color from "printing artifacts" and they all have streaks going every which way like a plaid shirt. The quality is terrible and I'm confused if this is normal? My super old HP didn't even print like this. I thought I was buying a good printer with high resolution.

I've tried belt cleaning, different papers, different paper settings, cleaning the LED lenses and nothing helps. Any suggestions?

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TammyL-Xerox
Community Manager
Community Manager

Re: Streaks on prints

Hello fancycoffee, 

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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