Stuck on 0094 "Trans Roll Failure" apparently with no reason

[Emanuele]

Hello, 

while my 6121 MFP was printing a document has stopped for a paper jam. After I have removed the sheet, apparently with no reason the printer denitively stoped to work due to the 0094 Trans Roll Failure. 

I have tried to switch on and off, remove and clean internal parts, check for pieces of paper, dismount and reamount. All the parts are original and have consumption percents are good.

Can anybody help me?

[TammyL-Xerox]

Hello Emanuele, 

I searched our online knowledge base and found an article for error 0094 Trans Roll Failure with steps to fix the issue.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.  

[Emanuele]

Thank you for your answer, this is the first thing I have tried, but unfortunately it did not work :(

[TammyL-Xerox]

Hello Emanuele, 

The next step would be to contact the support department @ 1-800-835-6100.