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Emanuele
New Member
New Member

Stuck on 0094 "Trans Roll Failure" apparently with no reason

Product Name: Phaser 6121 MFP
Operating System: Windows 10 x64

Hello, 

while my 6121 MFP was printing a document has stopped for a paper jam. After I have removed the sheet, apparently with no reason the printer denitively stoped to work due to the 0094 Trans Roll Failure. 

I have tried to switch on and off, remove and clean internal parts, check for pieces of paper, dismount and reamount. All the parts are original and have consumption percents are good.

Can anybody help me?

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3 Replies
TammyL-Xerox
Community Manager
Community Manager

Re: Stuck on 0094 "Trans Roll Failure" apparently with no reason

Hello Emanuele, 

I searched our online knowledge base and found an article for error 0094 Trans Roll Failure with steps to fix the issue.  If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-835-6100.  

 

Thanks,
TammyL-Xerox
Community Manager

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Emanuele
New Member
New Member

Re: Stuck on 0094 "Trans Roll Failure" apparently with no reason

Thank you for your answer, this is the first thing I have tried, but unfortunately it did not work :(

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TammyL-Xerox
Community Manager
Community Manager

Re: Stuck on 0094 "Trans Roll Failure" apparently with no reason

Hello Emanuele, 

The next step would be to contact the support department @ 1-800-835-6100. 

Thanks,
TammyL-Xerox
Community Manager

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