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Suddenly I can't select Tray 2 on Versalink C7000

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Product Name: Versalink C7000
Operating System: macOS 10.15 Catalina

For some reason I can no longer send A3 jobs (paper in Tray 2) to the printer.
Tray 2 is greyed out in the printer settings. It used to work ok, but I can't figure a way of enabling the second tray.

Latest Xerox print driver (5.6.0) installed. I'll be pathetically grateful for any help!

 

 

 

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Frequent Member
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Re: Suddenly I can't select Tray 2 on Versalink C7000

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try to restart it mutlipe times..

then it will work.

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Re: Suddenly I can't select Tray 2 on Versalink C7000

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Thanks for answering, Rebecca. I'll give it a try & report back.

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FreeFlow User

Re: Suddenly I can't select Tray 2 on Versalink C7000

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Hi davidmfranks,

    I'm seeing the same thing on my macOS test system when I configure a C7000 printer with 2 trays. It seems like the bypass tray is counting as one of the trays, so I only see tray 1 and the bypass. If I change the printers installed options to show 3 paper trays then I have the option of printing to tray 2 available. Try the following and let us know if it works for you.

Open System Preferences

Click on Printers & Scanners

Click on your printer to select it

Click Options & Supplies...

In the new window that opens click Options

Set the option for Paper Trays: to 3 Trays

Now tray 2 should be selectable when you print.

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Re: Suddenly I can't select Tray 2 on Versalink C7000

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Perfect - worked like a charm. Many many thanks. Also worth noting is the duplex feature needs to be re-enabled from the same dialogue box.

Suggest the admins keep this as a sticky in case anyone else runs into this. Presumably it's the new printer driver that sets everything back to default?
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Re: Suddenly I can't select Tray 2 on Versalink C7000

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yes nice suggestion 

 

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Re: Suddenly I can't select Tray 2 on Versalink C7000

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Thanks for the clarification.
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Re: Suddenly I can't select Tray 2 on Versalink C7000

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Suddenly I can't select Tray 2 on Versalink C7000 help please? 

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