Suddenly I can't select Tray 2 on Versalink C7000

[davidmfranks]

For some reason I can no longer send A3 jobs (paper in Tray 2) to the printer.
Tray 2 is greyed out in the printer settings. It used to work ok, but I can't figure a way of enabling the second tray.

Latest Xerox print driver (5.6.0) installed. I'll be pathetically grateful for any help!

[_Rebecca924]

try to restart it mutlipe times..

then it will work.

[davidmfranks]

Thanks for answering, Rebecca. I'll give it a try & report back.

[MRCAnalyst · Accepted solution]

Hi davidmfranks,

    I'm seeing the same thing on my macOS test system when I configure a C7000 printer with 2 trays. It seems like the bypass tray is counting as one of the trays, so I only see tray 1 and the bypass. If I change the printers installed options to show 3 paper trays then I have the option of printing to tray 2 available. Try the following and let us know if it works for you.

Open System Preferences

Click on Printers & Scanners

Click on your printer to select it

Click Options & Supplies...

In the new window that opens click Options

Set the option for Paper Trays: to 3 Trays

Now tray 2 should be selectable when you print.

[davidmfranks]

Perfect - worked like a charm. Many many thanks. Also worth noting is the duplex feature needs to be re-enabled from the same dialogue box.

Suggest the admins keep this as a sticky in case anyone else runs into this. Presumably it's the new printer driver that sets everything back to default?

[_Rebecca924]

yes nice suggestion 

[dhanushx012]

Thanks for the clarification.

[dhanushx012]

Suddenly I can't select Tray 2 on Versalink C7000 help please?