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Syntax Errors on Xerox 3500 Printers

Good morning. I am a desktop support engineer for a large company here in the UK. I have an issue with 3500 printers syntax erroring on random documents. I am told by our problem management that there is nothing we can do as the printers are rubbish, but I dont belive this.

 

Users are receiving errors when printing documents to Xerox 3500 Printers, some of these have been seen on 7400’s too.

On a 3500 - Printing PS3 is displayed on the printer for around 30 seconds maybe more. Nothing prints and error printing is displayed on the user’s computer. Rebooting the printer seems to resolve this however the issue will return.

Sometimes only half of a document will print (This includes windows test pages). Sometimes the page will duplex and display the following error message on the reverse side –

 

---------------------------------------------------------------------------------------------------------------------------

ERROR: Syntaxerror

OFFENDING COMMAND:               cvt                 <      fpgm: `1     <glyfc~  8   O   zhead   O

 

STACK:

-mark-

/sfnts

----------------------------------------------------------------------------------------------------------------------------

 

On other occasions this is what is printed –

 

ERROR: undefined

OFFENDING COMMAND: 1d12

 

STACK:

---------------------------------------------

ERROR: stackunderflow

OFFENDING COMMAND: add

 

STACK:

--------------------------------------------

ERROR: undefined

OFFENDING COMMAND: Pscript_WinNT_Compat

 

STACK:

--------------------------------------------

ERROR: undefined

OFFENDING COMMAND: t

 

STACK:

--------------------------------------------

ERROR: stackunderflow

OFFENDING COMMAND: putinterval

 

STACK: (glyx) ,

--------------------------------------------

ERROR: syntaxerror

OFFENDING COMMAND:  --nostringval--

 

STACK:

 

True

-dictionary-

/Adobe-Japan1

-dictionary-

/ct_StyleDicts

False

--------------------------------------------

ERROR: undefined

OFFENDING COMMAND: +&5k’T

 

STACK:

--------------------------------------------

ERROR: ioerror

OFFENDING COMMAND: flush

 

STACK:

--------------------------------------------

ERROR: stackunderflow

OFFENDING COMMAND: idiv

STACK:

--------------------------------------------

ERROR: syntaxerror

OFFENDING COMMAND:  --nostringval—

 

STACK:

 

/scff

False

--------------------------------------------

 

ERROR: syntaxerror

OFFENDING COMMAND:           ;   ,   .   ;   ,   @   ;    "   7   [   K   ]         +    $

 

STACK:

 

58

13390

1

---------------------------------------------

I have read Adobes 'Troubleshoot Postscript Errors' web page and my first thoughts are that this problem is occuring at the system level as it occurs from random documents and not specific documents.

 

Basically is there anyone here who has seen these before or can confirm that this is not a problem with the printers? I have even reloaded the firmware and replaced the mainboard but still the issue remains. Another point to note is that if I swap the printer, the issue is still there. If users print to another 3500 on a different floorplate then it prints! I seem to be running round in circles here.

 

Many Thanks for reading and I hope someone can help.

 

Karl

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4 Replies
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Valued Advisor
Valued Advisor

Re: Syntax Errors on Xerox 3500 Printers

Hey!

 

Hmm, it could occur because of several reasons, my first though is the postscript part, as this is a postscript error. Try using a PCL driver instead? Could it be that the documents printed when this error comes up is PDF documents? - If its a PDF document, try printing "as image" in Adobe Reader.

 

It is usually the program used or the postscript driver that is to blame here.

 

Thanks!


--------------------------------------------
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Re: Syntax Errors on Xerox 3500 Printers

Hi There,

 

Many thanks for your reply, it is much appreciated.

 

Yes we have been instructing users to print PDF's as images and that does work most of the time.

 

More info from the users is that its mainly Word documents that cause the issue but happens on Powerpoint, Excel, Emails (Word related) and test prints. So would you discount 'The printers are rubbish and there's nothing we can do' statement? 

 

Would you recommend re-installing the postscript driver for the 3500's? We dont have a tech refesh until December 2013 and quite franky this can't go on for this amount of time.

Oh and no I haven't tried a PCL driver. I do not have access to the print servers here. But its something I will look into.

 

Many Thanks again for your time.

 

Karl

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Valued Advisor
Valued Advisor

Re: Syntax Errors on Xerox 3500 Printers

Hey!

 

No I would not say that, according to what I understand the machine itself should be working correctly as the printing quality is fine, it's just that it prints out the faults instead of the actual job.

 

Yes, I would suggest you try changing the settings in the ps driver under properties -> advanced, and change True-type font to "download as softfont". and True-type font download options to "Download as Bitmap".

You can also try installing the PCL driver instead and see if that helps. :)

 

To my understanding it is because of the postscript driver.

When printing as image, you convert every layer/all text to one image, thats why it works.

 

Thanks!


--------------------------------------------
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New Member

Re: Syntax Errors on Xerox 3500 Printers

Kimzi,

 

Superb. Thank you very much. Thumbs up to you!

 

Karl

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