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1 Reply
Joe Arseneau
Valued Advisor
Valued Advisor
‎09-15-2016 12:46 PM

Re: TCP/IP Settings lost

Either you didn't save it or there is an issue with Firmware.

 

 Log in as admin

 Machine Status button

 Tools Tab

 Device Settings - Test and Reset and do a Reset.

 Machine will reboot

 

Then retry the Network configuration.

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Joe Arseneau
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carmenr1974
Member
Member
‎09-15-2016 11:54 AM

TCP/IP Settings lost

Product Name: Other - specify product in post

Hello team how are you?

 

I have the next printer Xerox Phaser 3635MFP, System Software Version 20.105.01.010

 

The issue is despite I entered a new hostname, static IP address information, DNS and so on!  suddenly all of that entered data lost and the printer got the TCP/IP through DHCP.

 

May you help me out what could be the reason for disconfiguration?

 

I will appreciate your comments and advice greatly

 

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