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Member
Member

TCP/IP Settings lost

Hello team how are you?

 

I have the next printer Xerox Phaser 3635MFP, System Software Version 20.105.01.010

 

The issue is despite I entered a new hostname, static IP address information, DNS and so on!  suddenly all of that entered data lost and the printer got the TCP/IP through DHCP.

 

May you help me out what could be the reason for disconfiguration?

 

I will appreciate your comments and advice greatly

 

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Analyst Nation Moderator
Analyst Nation Moderator

Re: TCP/IP Settings lost

Either you didn't save it or there is an issue with Firmware.

 

 Log in as admin

 Machine Status button

 Tools Tab

 Device Settings - Test and Reset and do a Reset.

 Machine will reboot

 

Then retry the Network configuration.

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Joe
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