The Job Template could not be retrieved

[JudySolo-Xerox]

Hi there, trying powering the device down and back up in the steps below. This will allow the device to reset itself properly:

For Built-in EFI Fiery Controller 

1. Power down the Controller first
2. Power down the Printer
3. Reseat the Scan & Data Cable
4. Power on the Printer
5. Power on the Controller

For External EFI Fiery Controller

1. Power off the controller first, 
2. Power on the controller
3. Power off the printer
4. Wait 45 second
5. Power on the printer

If the above instructions do not work contact our support department at 1-800-821-2797 or 1-800-835-6100.

[hazartilirot]

Good day,

The problem is simple as it is said in the subject. We have set up our Xerox C60 to store all scanned documents remotely on QNAP (NAS) through SMB protocol. There was a bunch of templates with quiality, format, etc. One day the printer was unpropriately shut down due to blackout.

Now, whenever we want to scan documents we receieve the error: The Job Template could not be retrieved. I have tried google it in vain.

Please, could any body explain the nature of the failure?

Thank you in advance!