Showing results for 
Search instead for 
Did you mean: 
1 Reply
Community Manager
Community Manager

Re: The Job Template could not be retrieved

Hi there, trying powering the device down and back up in the steps below. This will allow the device to reset itself properly:

For Built-in EFI Fiery Controller 

  1. Power down the Controller first
  2. Power down the Printer
  3. Reseat the Scan & Data Cable
  4. Power on the Printer
  5. Power on the Controller

For External EFI Fiery Controller

  1. Power off the controller first, 
  2. Power on the controller
  3. Power off the printer
  4. Wait 45 second
  5. Power on the printer

If the above instructions do not work contact our support department at 1-800-821-2797 or 1-800-835-6100.


Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

The Job Template could not be retrieved

Product Name: Xerox Color C60/C70
Operating System: Windows 10 x64

Good day,

The problem is simple as it is said in the subject. We have set up our Xerox C60 to store all scanned documents remotely on QNAP (NAS) through SMB protocol. There was a bunch of templates with quiality, format, etc. One day the printer was unpropriately shut down due to blackout.

Now, whenever we want to scan documents we receieve the error: The Job Template could not be retrieved. I have tried google it in vain.


Please, could any body explain the nature of the failure?


Thank you in advance!

Tags (1)
0 Kudos