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The machine is unable to contact the Xerox Communication Server!

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We have around 16 Photocopiers, WC 78xx's and QC93xx's, All send daily emails about "The machine is unable to contact the Xerox Communication Server."

 

Is there a way to switch this off without disabling the emails error notifications, or can we install our own Communication Server to sit our side of the firewall?

 

Thanks
James

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Xerox Analyst
Xerox Analyst

Re: The machine is unable to contact the Xerox Communication Server!

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Hi,

 

The error you are having is because you have a proxy on your network or the devices can't reach the internet. This is very useful so you can have a automatic reorder of toners. Because you have a lot of devices, I recommend that you install the XDA-Lite that will do the same but is a program installed on a pc and do it centrally to all your printers. You can download it from here:

Xerox Device Agent for Remote Print Services (XDA-Lite) - English

 

To deactivate this service from your devices, go to the device webpage -> properties -> General Setup -> SMart eSolutions Setup -> set "not enrolled". You will never have the error message again. Do it to all printers.

Regards

Rui

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