Try out these steps:
- Pull the paper out of the printer’s paper feeder.
- Open the Device Stage window (choose Start→Devices and Printers), right-click the printer, and choose See What’s Printing.
- Right-click the runaway print job and choose Cancel.
If the job doesn’t delete, getting rid of it takes a little more time and effort.
- Wait a minute and then turn off the printer and unplug it from the wall.
- Reboot Windows.Wait a minute or two after Windows comes back on, then plug the printer back in, and turn
- the printer back on.Your bad job should be banished forever.
if problem persist call on their offical support